Conditions of Use

Once an order has been placed, it cannot be changed via our website. If you need to change an online order, please feel free to contact our web order department at +61 7 4637 5999 or by sending an email to weborder@neils.com.au. If your order has not been processed, we will be happy to make any changes you require. Any changes that need to be made after the order has shipped will be subject to our normal return policy. Freight charges on parts ordered incorrectly are non-refundable.

Orders for – or shipping to – an international address may be placed on our website but will not be automatically processed as such. All international orders will be directed to our Export Division at our Corporate Office, QLD. If you would like to place an international order, please feel free to contact them directly at +61 7 4637 5999 or via email at export@neils.com.au.

Once we have verified that your order has shipped, you will receive an email detailing the shipment's contents, the carrier used, and the tracking number for the shipment. The status of all orders can be viewed by logging in to your account and viewing your order history.

All pricing on our website is current and correct up to the time your order is placed. If we find that we are not able to supply the parts on your order we will contact you with any alternatives. No charges will be billed without your consent.

Neil's Parts offers 30 days no questions asked return policy. That is 30 days from the original invoice date. No returns will be accepted after 30 days. Credit will be issued based on inspection of the returned merchandise. The customer assumes liability for freight when returning merchandise ordered in error. Returned merchandise must be shipped with all transportation charges prepaid. Merchandise returned C.O.D. will be refused. A restocking fee may apply.

Cores must be returned within 30 days of receipt of the original merchandise to qualify for a refund unless prior arrangements have been made. Core charges will be refunded based on receipt and inspection of a serviceable core. The customer is liable for all freight charges on core returns.

If you have any questions regarding the website, these should be directed to inetcomments@neils.com.au.